Problems logging in

[Gustavo]

Hello dears, I need help with a problem I have when logging in with my password and username, the software was working 3 months ago, the problem arose when Windows was updated from Win10 to Win11 and now it tells me that the account is active on another computer. The MS3 provider did not provide me with support to solve the problem. Will there be a solution to this or did I lose my money when purchasing the software from the software provider in my country?

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[EasyPLC_Master]

Hi Gustavo.

We are not aware that you have contacted us to request any kind of help
Could you contact our technical service (info@nirtec.com) indicating your order number and the email that you registered during the purchase process?
This way we will help you recover your account.

[EasyPLC_Master]

Sorry Gustavo, can you confirm who or what company provided you with our software?

[Gustavo]

I bought it at https://www.chiletienda.com/ but they did not give me an order number

[Gustavo]

thank you very much, it's solved